Refund Policy
Last updated: May 2025
Overview
At ConversionApps.net, we want you to be completely satisfied with our Shopify apps. This policy outlines our refund terms.
Free Plans & Trials
Free plans require no payment and can be cancelled at any time. Free trial periods allow you to test paid features before committing.
Paid Subscriptions
All paid subscriptions are billed through Shopify's billing system. You can cancel your subscription at any time from your Shopify admin. Once cancelled, you will retain access until the end of your current billing period.
Refund Eligibility
We offer refunds in the following cases:
- You were charged after cancelling (billing error)
- The app did not function as described and our support team was unable to resolve the issue
- You were double-charged
Refund requests must be made within 30 days of the charge.
How to Request a Refund
Contact us at [email protected] with:
- Your store URL
- The charge you'd like refunded
- Reason for the refund
We aim to respond within 24 hours.
Non-Refundable Cases
We generally cannot offer refunds if:
- You simply changed your mind after using the app
- You didn't use the app during the billing period
- The issue was caused by your store's theme or third-party conflicts that we offered to help resolve
Processing Time
Approved refunds are processed through Shopify's billing system and typically appear within 5–10 business days.
Contact Us
For any billing questions or refund requests, reach out to [email protected] or WhatsApp +962 796 191 086.